Refund policy
Return and Refund Policy
At Comfy Chic, we want you to be happy with your order. Return or exchange requests must be submitted within 5 business days of delivery.
Return and exchange eligibility
To qualify for a return or exchange, the item must be:
- Unused, unworn, and unwashed
- Undamaged and in its original condition
- Returned with its original packaging, where applicable
- Accompanied by the order number or proof of purchase
Items that do not meet these conditions may not be accepted.
How to request a return or exchange
Contact Comfy Chic within 5 business days of delivery:
- Email: infocomfychiclb@gmail.com
- Phone or WhatsApp: +961 70 647 057
Please provide your order number, the reason for the request, and photos if the item is damaged, incorrect, or defective. Returns must be approved before sending an item back.
Return and exchange delivery costs
Customers are responsible for return and exchange delivery costs when requesting a different size, design, or product for personal preference.
Comfy Chic will cover the applicable delivery costs when an item is damaged, incorrect, materially different from the approved order, or when the problem was caused by Comfy Chic.
Customized and personalized products
Customized, personalized, and custom-printed products are final sale and cannot be returned or exchanged unless they arrive damaged, incorrect, or materially different from the order approved by the customer.
Damaged or incorrect items
Contact us within 5 business days of delivery with your order number and clear photos. After reviewing the request, Comfy Chic may offer a replacement, exchange, or refund.
Refunds
Approved refunds will be processed after the returned item has been received and inspected.
For prepaid orders, refunds will be sent to the original payment method where available. For cash-on-delivery orders, Comfy Chic and the customer will agree on a safe and practical refund method, such as a digital transfer or cash through the delivery service when available.
Original delivery fees are not refundable unless the item was damaged, incorrect, or the issue was caused by Comfy Chic. Processing times may vary depending on the selected refund method.
Cancellations
Contact us as soon as possible if you need to cancel an order. Cancellation cannot be guaranteed after an order has entered production, been customized, or been handed to the delivery service.